How do I create an account?

By creating an account, you will gain insider access to Ageless Zen’s (AZ) new product launches, exclusive shopping offers, order history, and much more. Create Account

Why can’t I login to my AZ Account?

If you placed an order as a guest, or received our newsletter in the past, and have not created an account on our AZ website, you will receive a message that your email address is not valid in our system. This means that you do not have an account online. Creating an account online is optional. If you would like to create an account, Create Account

How do I recover my password?

If you have an active account at www.agelesszen.com, you can request your password by navigating to the Sign In page, and then clicking on the "Forgot Password" link, enter your email address and click on Submit. You will receive a link in your email where you can reset your password.

How do I update my account information?

You can update your account information by clicking on My Account and then go to settings.

How do I change my shipping address?

You can change your address at the point of Check Out or by clicking on My Account. and then go to settings.

How do I subscribe to AZ newsletters?

To receive special offers, newsletters and content on the science of aging beautifully, subscribe to our email list. Subscribe

How do I unsubscribe from AZ emails?

You can unsubscribe from our email list anytime. Unsubscribe

MY ORDERS & RETURNS

Where is my order and how can I check the status?

Ageless Zen (AZ) requires 2 business days to process and ship your order. Your tracking number will be automatically sent to you email when the order is shipped. Please check your email for shipping and order confirmation. Registered users can view order status and history in “My Account”. If you do not have an account, you can check your order status by using the tracking information and instruction provided to you in email.

What is your return policy?

Ageless Zen accepts returns within 30 days of receipt. AZ requests you to report within 14 days, if you want to return any product. All returns must include any gift with purchase, promotional product or samples to qualify for refund.

AZ will refund the purchase price paid for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

You (buyer) will be responsible for shipping the product back to us.

Original shipping and handling charges are non-refundable.

Once we receive the product with your comments, we will process the refund or replacement within 14 working days.

Should you need more help, please email us at az@agelesszen.com with the following information:

Order Number
Full name
Email address
Phone number
Reason for return/exchange

Failure to include this information will delay processing and/or your return will be sent back to you.

Can I change or cancel my order?

Once an order is placed online, there is usually less than one hour after submission that we can access your order to cancel it and/or remove items. To request to cancel an order or make an adjustment, please call +1 775-850-5112 within one hour of placing your order so a representative can help you accordingly.

What if my order was damaged in shipment?

It is unlikely that we send you a product that is damaged. If you receive a damaged or defective item, AZ will be happy to send you a new product, simply call at +1 775-850-5112 or email customer support at az@agelesszen.com with your order details.

SHIPPING DETAILS

What are shipping options and costs?

Shipping cost will be calculated at the “Check Out” point when you are placing your order according to the selected shipping address, carrier and shipping service.

You are responsible for entering shipping address and selection of shipping service. If the address is entered incorrect, buyer will be responsible for handling, processing and shipping cost involved in the process.

Do you ship outside the US?

Yes.
You (buyer) is responsible for shipping and processing cost.

Does Ageless Zen offer free samples?

We do not send free samples.

Does AZ offer gift wrap service?

Ageless Zen offers gift wrap service to its fans. Join Fan Circle

How do I check the authentication of products?

We guarantee 100% product quality thorough our website. We are not responsible for any purchase made through unauthorized retailer or online seller.

What are my payment options?

We accept the following forms of payment:

• PayPal
• American Express
• Discover
• MasterCard
• Visa

How is sales tax collected?

AZ collects tax on all orders placed/shipped in Nevada.

How do I choose the products that are right for me?

Please read the descriptions to make the selection of the product that meets your needs. OR visit our ‘videos’ tab to know more about AZ products. Videos

Why some products show limited stock?

Ageless Zen produces the best highest quality products using all-natural ingredients. If for some reason an ingredient is not available, AZ reformulates our products finding unique ingredients that will provide the results you count on. So, if you see a product is in limited stock, don’t wait – Order Now.

Are AZ products safe to use before and after a cosmetic procedure?

We recommend that you consult with your physician if you are under medical care for skincare prescription or pregnancy to determine what is appropriate for you.

Where can I find the lists of ingredients online?

AZ uses all-natural ingredients to produce the best quality products. You can view all the list of ingredients used in Ageless Zen products. Ingredients

How to use AZ products?

Please click on How To Use tab to see the application process.

Where can I find answers to questions regarding a specific product?

Please contact us at az@agelesszen.com to know more about any AZ product. Contact Us

How can I participate in Research Program?

In order to join AZ New Product Research Program, you must comply with study protocol. New Product Research Program

Where are AZ products made?

Ageless Zen products are made in Denmark.