Frequently Asked Questions

Asked Questions

>By creating an account, you will gain insider access to AgeLess Zen’s (AZ) new product launches, exclusive shopping offers, order history, and much more. Create Account

If you placed an order as a guest, or received our newsletter in the past, and have not created an account on our AZ website, you will receive a message that your email address is not valid in our system. This means that you do not have an account online. Creating an account online is optional. If you would like to create an account, Create Account

If you have an active account at, you can request your password by navigating to the Sign In page, and then clicking on the "Forgot Password" link, enter your email address and click on Submit. You will receive a link in your email where you can reset your password.

You can update your account information by clicking on My Account and then go to settings.

You can change your address at the point of Check Out or by clicking on My Account. and then go to settings.

To receive special offers, newsletters and content on the science of aging beautifully, subscribe to our email list.

You can unsubscribe from our email list anytime. Unsubscribe


AgeLess Zen (AZ) requires 2 business days to process and ship your order. Your tracking number will be automatically sent to you email when the order is shipped. Please check your email for shipping and order confirmation. Registered users can view order status and history in “My Account”. If you do not have an account, you can check your order status by using the tracking information and instruction provided to you in email.

AgeLess Zen accepts returns within 30 days of receipt. AZ requests you to report within 14 days, if you want to return any product. All returns must include any gift with purchase, promotional product or samples to qualify for refund.

AZ will refund the purchase price paid for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

You (buyer) will be responsible for shipping the product back to us.

Original shipping and handling charges are non-refundable.

Once we receive the product with your comments, we will process the refund or replacement within 14 working days.

Should you need more help, please email us at with the following information:

Order Number
Full name
Email address
Phone number
Reason for return/exchange

Failure to include this information will delay processing and/or your return will be sent back to you.

Once an order is placed online, there is usually less than one hour after submission that we can access your order to cancel it and/or remove items. To request to cancel an order or make an adjustment, please call +1 775-850-5112 within one hour of placing your order so a representative can help you accordingly.

It is unlikely that we send you a product that is damaged. If you receive a damaged or defective item, AZ will be happy to send you a new product, simply call at +1 775-850-5112 or email customer support at with your order details.


Shipping cost will be calculated at the “Check Out” point when you are placing your order according to the selected shipping address, carrier and shipping service.

You are responsible for entering shipping address and selection of shipping service. If the address is entered incorrect, buyer will be responsible for handling, processing and shipping cost involved in the process.

You (buyer) is responsible for shipping and processing cost.

We do not send free samples

AgeLess Zen offers gift wrap service to its fans. Join Fan Circle

AgeLess Zen, started in 2008 as a research and developent consulting company focused on helping USA domestic and international clients to study and describe their skin care and health products. After years of R&D support provided to its clients, in 2017, AZ turned its resouces and focus towards creating its own line of proprietary products.

We guarantee 100% product quality thorough our website. We are not responsible for any purchase made through unauthorized retailer or online seller.

We accept the following forms of payment:

• PayPal
• American Express
• Discover
• MasterCard
• Visa

AZ collects tax on all orders placed/shipped in CA, HI, and NV.

Please read the descriptions to make the selection of the product that meets your needs. OR visit our ‘videos’ tab to know more about AZ products. Videos

AgeLess Zen produces the best highest quality products using all-natural ingredients. If for some reason an ingredient is not available, AZ reformulates our products finding unique ingredients that will provide the results you count on. So, if you see a product is in limited stock, don’t wait – Order Now.

We recommend that you consult with your physician if you are under medical care for skincare prescription or pregnancy to determine what is appropriate for you.

AZ uses all-natural ingredients to produce the best quality products. You can view all the list of ingredients used in AgeLess Zen products. Ingredients

Please click on How To Use tab to see the application process.

Please contact us at to know more about any AZ product. Contact Us

In order to join AZ New Product Research Program, you must comply with study protocol. New Product Research Program

AgeLess Zen provides you with your own personalized turn-key online retail website & web store. The web store includes a beautiful and effective AgeLess Zen product-line of premium natural skin care and health products, and an online marketing resource library with online business management tools.

>>Get more information about New Way to Work!